UAPO ORG

Date: December 4, 2025
Venue: Four Points by Sheraton, Kampala
Theme: Redefining Medical Insurance Service Delivery through Digital Technology and Enhanced Professionalism

The Uganda Alliance of Patients’ Organizations (UAPO) proudly participated in the Stakeholder Dialogue on Medical Insurance 2025, where Dr. Annet Naguudi, Executive Director, served as one of the event’s key speakers. The dialogue, hosted by the Uganda Insurers Association (UIA) in partnership with the Uganda Healthcare Federation (UHF), brought together leaders from across Uganda’s healthcare and insurance sectors.

Championing the Patient Perspective

Dr. Naguudi contributed to the expert panel session, “Unlocking Market Opportunities for Health Insurance in Uganda and Going Beyond the 1%.”
Her presentation, “Building People-Centered Medical Insurance Systems: The Patients’ Perspective,” emphasized the importance of designing insurance systems that genuinely reflect patient needs.

She highlighted:

  • The role of patient education in reducing misuse of medical cover

  • The importance of community-level awareness in improving service efficiency

  • Digital tools that can strengthen communication between patients, providers, and insurers

  • The need for fairness, transparency, and responsiveness in insurance service delivery

Her insights reinforced the principle that patients must be treated as partners in healthcare, not passive recipients.

Advancing Innovation and Collaboration

The dialogue showcased innovations aimed at improving claims management, fraud prevention, and service quality through digital technology. Stakeholders also discussed enhancing ethical standards, expanding coverage, and strengthening coordination among insurers, healthcare providers, regulators, and civil society.

UAPO’s presence ensured that patient-centered principles remained central in discussions on the future of medical insurance in Uganda.